Privacy Policy
Last updated: January 2026
1. Information We Collect
When you submit a quote request or contact us, we collect the following information:
- Full name, email address, and phone number
- Company name (optional)
- Part numbers, machine models, and serial numbers you provide
- Any photos or files you upload to help us identify parts
- Messages and additional notes you include in your request
2. How We Use Your Information
We use the information you provide to:
- Process and respond to your quote requests
- Identify and source the correct parts for your machinery
- Communicate with you about availability, pricing, and delivery
- Provide customer support and follow-up
- Improve our website and services
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted logistics partners solely for the purpose of delivering parts to your location. We may also disclose information when required by law.
4. Cookies
We use cookies to improve your browsing experience and analyze website traffic. Cookies are small files stored on your device. You can choose to accept or decline cookies through the cookie consent banner. Declining cookies may limit some website functionality.
5. Data Storage & Security
Your data is stored securely on our platform. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.
6. Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the following rights:
- Right to access the personal data we hold about you
- Right to request correction of inaccurate data
- Right to request deletion of your personal data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
To exercise any of these rights, contact us at parts@heavygroupmachinery.com.
7. File Uploads
When you upload photos or files (such as parts lists), we use them solely to identify and source the correct parts for your request. Uploaded files are stored securely and are not shared publicly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: