Returns and Warranty
Return Authorization
- ▸Returns require prior written authorization from Heavy Group.
- ▸Return eligibility is governed by the terms stated in the applicable quotation or invoice.
- ▸Eligibility may vary according to product condition, order type and whether the item was installed, altered, opened or specially sourced.
- ▸Customers must not return products without written return instructions.
- ▸Unauthorized returns may be refused.
Non-Returnable Items
- ▸Electrical and electronic components, special-order products, opened kits and installed or altered components may be non-returnable when stated in the quotation or invoice.
- ▸Approved returns must be received in the condition specified in the return authorization.
- ▸Restocking charges and return freight apply only when stated in the quotation, invoice or return authorization.
Warranty
- ▸Warranty availability and duration vary by product and condition.
- ▸The specific warranty period, if any, must be stated in the applicable quotation or invoice.
- ▸Warranty review may require photographs, serial numbers, installation information, diagnostic reports or return inspection.
- ▸Warranty does not automatically cover labor, downtime, consequential loss, freight or related expenses unless expressly stated in writing.
- ▸Heavy Group will review properly submitted warranty claims and communicate the available resolution under the written warranty terms.
Heavy Group is the customer-facing commercial party for all returns and warranty matters. There is no universal return period or universal warranty period — eligibility and duration are governed by the applicable quotation or invoice.